Privacy Policy

Harmony Hub (“we”, “us”, “our”) operates the website harmony-hub-six-theta.vercel.app and provides event management, catering, decor styling, celebration cakes through our Flair & Flavors division, and quality cookware, fashion, and home essentials through our Retail & Trading division.

We are committed to processing your personal data lawfully, fairly, and transparently, in alignment with the provisions of the Nigeria Data Protection Act 2023 (NDPA 2023) and applicable consumer protection standards. This Privacy Policy informs you about how we handle personal data when you visit our website, submit event enquiries, build a shopping bag, or communicate with our team.

We believe in transparency and data privacy: we only collect personal information that is strictly necessary to deliver good customer service, arrange courier deliveries, or coordinate event bookings.

We do not collect unnecessary personal details, nor do we purchase or profile customer data from commercial data brokers.

When you interact with our forms or request assistance, you may provide:

• Product Orders: Full name, telephone number (for call and WhatsApp dispatch updates), physical delivery address, city, state, delivery preference (Ibadan courier, Lagos courier, or nationwide delivery), and any specific order or colour notes.
• Event Enquiries & Consultations: Full name, email address, telephone number, celebration or event category, estimated guest count, planned event date, proposed venue city/location, service tier requirements (catering, decor, planning, furniture, or cakes), and personal vision details.
• Direct Inquiries: Any correspondence, questions, or product inquiries sent via email or WhatsApp to our direct switchboard.

We use your personal information strictly for legitimate commercial and customer care purposes:

• To process, assemble, and dispatch retail product orders to your designated address.
• To verify stock availability, confirm product colour variations, and communicate exact dispatch logistics.
• To review event enquiries, assess calendar availability for Flair & Flavors, and prepare tailored proposals.
• To send internal email notifications to our operations team to prevent unaddressed customer requests.
• To respond promptly to customer questions, feedback, or post-delivery product assistance.

To deliver your purchased goods safely, your recipient name, destination address, and telephone number are shared with verified white-glove courier partners operating within Ibadan, Lagos, or inter-state haulage. Couriers are instructed to use this information solely for transit delivery and customer arrival contact.

Harmony Hub integrates direct WhatsApp click-to-chat capabilities to provide personal, conversational customer care. When you tap “Continue to WhatsApp” from our checkout or enquiry forms, our website pre-populates a structured message with your requested items, delivery address, or event details.

Once you transition to WhatsApp, your communication is transmitted through WhatsApp (operated by Meta Platforms, Inc.) and is subject to WhatsApp’s own Terms of Service and Privacy Policy, including their end-to-end encryption standards. Harmony Hub only retains the chat history within our verified business switchboard for the duration necessary to fulfill your order and provide warranty or customer support.

We respect your digital environment. Harmony Hub does not use invasive third-party tracking cookies, behavioural advertising pixels, or cross-site tracking scripts.

Our website utilizes strictly functional browser storage mechanisms:

• Local Storage (harmony_hub_cart): We store your active shopping bag items and selected product colours locally in your own browser so that your selections are preserved while you browse between pages. This information stays on your device and is not sent to external advertising networks.
• Essential Session State: Standard technical headers and server session cookies necessary for website security, routing, and reliable load performance.

To deliver a fast, reliable website experience, we engage reputable technical providers:

• Vercel, Inc.: Our web hosting infrastructure provider. Vercel processes server requests and static assets securely at the network edge.
• Nodemailer / Email Dispatch: Serverless endpoints dispatch order and consultation notification alerts directly to our official business inbox (olubunmiomogboye@gmail.com).
• WhatsApp (Meta Platforms): Enables direct click-to-chat messaging between you and our team.

We do not sell, rent, or trade your personal information to third parties for commercial marketing.

We maintain industry-standard physical, electronic, and organizational safeguards to protect customer data from unauthorized access, accidental alteration, disclosure, or destruction. All web traffic is strictly encrypted using Transport Layer Security (HTTPS/TLS).

We retain personal order and consultation records only as long as necessary to complete fulfilment, resolve warranty questions, satisfy statutory accounting requirements in Nigeria, or fulfill legitimate commercial needs. When data is no longer needed, it is deleted or anonymized securely.

Your information will only be shared in the following limited circumstances:

• With trusted courier dispatch partners strictly to transport and hand over your ordered products.
• With key culinary and floral specialists within our team where essential to coordinate your booked banquet.
• When required by enforceable legal process, court subpoena, or authorized statutory body under Nigerian law.
• To protect the safety, rights, and property of Harmony Hub, our clients, or the general public against fraud or security threats.

In accordance with the Nigeria Data Protection Act 2023, you have rights regarding your personal information, including:

• Right of Access: You may request confirmation of whether we hold personal data concerning you and obtain a copy.
• Right to Rectification: You may request the correction of inaccurate or incomplete personal records.
• Right to Erasure: You may request the deletion of your personal data where there is no legal requirement for retention.
• Right to Object: You have the right to object at any time to the processing of your data for direct communication.

To exercise any of these rights, contact us directly via the verified contact channels below.

We may periodically review and update this Privacy Policy to reflect enhancements in our operational practices, new statutory regulations, or updated website functionality.

Any revisions will be posted directly to this page with an updated “Effective Date”. We encourage visitors to review this page periodically to stay informed about our data stewardship.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us directly: